Process Measurement & Analytics

Cycle time, throughput, KPIs, first-pass yield, dashboards, data analytics and quality.

Choose process measures for time, quality, cost, volume, customer experience, risk and flow.

Design KPIs that connect process performance to customer, operational and control outcomes.

Understand three different ways of measuring how long business processes take.

Compare active value-producing time with total elapsed process time.

Measure completed work over time without confusing throughput with productivity or capacity.

Measure how much work completes correctly without needing correction, return or repeat processing.

Understand how errors, rework, delay, escalation, complaints and control failures create process cost.

Build dashboards around outcomes, flow, quality and exceptions instead of decorative charts.

Connect operational data to process context so teams can explain performance rather than just report it.

Why completeness, accuracy, consistency, timeliness and ownership matter to process automation and analytics.

Use Define, Measure, Analyze, Improve and Control to address recurring defects and variation in business processes.