Business Process Optimization Explained
Understand business process optimization as a disciplined way to improve flow, quality, cost, customer experience and control.
Business Process Optimization Foundations
BPM, BPMN, mapping, documentation, process-improvement frameworks and continuous improvement.
Business Process Management (BPM)
How BPM connects process design, ownership, measurement, execution and continuous improvement.
BPMN: Business Process Model and Notation
A practical introduction to BPMN events, activities, gateways, sequence flows, pools and lanes.
Business Process Mapping
How to map steps, handoffs, decisions, queues, systems and exceptions in an end-to-end business process.
Process Documentation That People Can Actually Use
Create process documentation with purpose, scope, roles, steps, controls, exceptions and revision ownership.
Workflow Design
Design clear workflow paths, responsibilities, decisions, exceptions, service levels and escalation.
Process Improvement Frameworks
Compare PDCA, Lean, Six Sigma, DMAIC, Kaizen, Theory of Constraints and agile improvement approaches.
Lean Process Improvement for Office and Service Work
Apply value, flow, work-in-process limits, standard work and waste reduction to knowledge-work processes.
Six Sigma and DMAIC for Business Processes
Use Define, Measure, Analyze, Improve and Control to address recurring defects and variation in business processes.
Continuous Improvement in Business Processes
Build a repeatable cycle for identifying, testing, measuring and standardizing process improvements.
PDCA: Plan, Do, Check, Act
A simple improvement loop for testing process changes and learning from results.
Operational Efficiency and Process Optimization
Improve the ratio between useful business outcomes and the time, cost and effort required to produce them.