Business process guide
Designing a Process Performance Dashboard
A process dashboard should help someone decide where attention is needed.
Practical note: process design depends on organization, data, controls, laws, contracts and technology. Treat examples and calculators as educational planning aids, then validate changes against your own requirements.
Show trend and target
A single current number lacks context. Show recent history, expected range or service target.
Include workload
Performance can change because demand changed. Pair cycle-time and backlog measures with incoming and completed volume.
Make exceptions explorable
Aggregate KPIs should lead to categories or cases that explain the change rather than ending the investigation.