Business process guide
Operational Efficiency and Process Optimization
Operational efficiency is not the same as keeping everyone busy. High utilization can increase queues and slow the system.
Practical note: process design depends on organization, data, controls, laws, contracts and technology. Treat examples and calculators as educational planning aids, then validate changes against your own requirements.
Focus on completed value
Measure the cost and time required to produce accepted outcomes, not raw activity.
Protect flow
Balanced capacity and clear priorities can outperform a system where every resource is scheduled at 100%.
Quality is part of efficiency
Rework, complaints and correction consume capacity and should be included in the efficiency picture.