Business process guide
Human-Centered Process Design
An optimized process should be easier to understand and execute, not simply faster on a spreadsheet.
Practical note: process design depends on organization, data, controls, laws, contracts and technology. Treat examples and calculators as educational planning aids, then validate changes against your own requirements.
Observe real work
People often use notes, spreadsheets or workarounds because the formal process does not match operational reality.
Reduce avoidable cognitive load
Pre-populate known data, use clear choices and show people the context needed for a decision.
Design for recovery
People need a clear way to correct mistakes, reverse an action or escalate an unusual case.