Business process guide
Case Management vs Workflow
Workflow is strongest when the sequence is predictable. Case management fits work where the path depends on information discovered during the case.
Practical note: process design depends on organization, data, controls, laws, contracts and technology. Treat examples and calculators as educational planning aids, then validate changes against your own requirements.
Structured workflow
Known steps, rules and service levels are easier to automate and measure.
Adaptive cases
Investigations, complex service issues or exceptions may need professionals to choose tasks dynamically.
Hybrid processes
Many organizations use structured stages with flexible work inside them.