Business process guide
Process Owners and Process Governance
A process owner is accountable for the performance and integrity of a process across functional boundaries.
Practical note: process design depends on organization, data, controls, laws, contracts and technology. Treat examples and calculators as educational planning aids, then validate changes against your own requirements.
Own the outcome
Ownership includes measures, major process changes, cross-functional issues and alignment with policy.
Do not replace functional management
Functional managers still own people and specialized capability. Process governance adds an end-to-end perspective.
Create escalation paths
Conflicts about service level, controls or system priorities need a place to be resolved.